We work with businesses of varying size from those with fifteen people looking for a fully outsourced professional IT support service through to customers with 200 users who require a partner that can work strategically alongside their business plan as well as providing day to day support of their daily needs.
We have over 10 years of experience providing Belfast IT support services, you can trust Xootec to work with you to manage your IT support requirements. Many small and medium business across a wide range of sectors are already benefiting from the difference we can make when it comes to handling the day-to-day problems associated with technology.
We take a long-term interest in the IT health of the customers that we look after. Some of the key aspects of our service are:
- We understand that we are fundamentally supporting your people, so we focus on the user, not just the devices they have
- We take responsibility for all your IT – we don’t blame the other guy. We will manage your relationship with suppliers, like BT for example, so that you don’t have to deal with 3rd parties yourself.
- We reduce your business risk by investing in quality services not just the latest technology buzzwords
- Our staff are trained to explain solutions or concepts in plain language.
- We love solving problems and technology challenges and are enthusiastic about the benefits a well-designed IT infrastructure can bring to your business.
No jargon – We don’t bamboozle our customers with IT jargon and we don’t patronise with throw away promises – we give our customers reliable, measurable results so that their IT supports and adds value to their business.
Quality of service – At Xootec we pride ourselves on the quality of the service we provide our customers. We want all our customers to feel special – because to us, they are special.
We react quickly to your daily concerns and we’re dedicated to helping you improve productivity while reducing stress through the use of appropriate IT solutions.
IT doesn’t have to be complicated. It’s not always easy, but IT does not need to be difficult. We’ll give you all the information you need to help you make the best decisions for your business where technology is concerned.
This means that technology can move from being just a cost and a headache to being a valuable enabler for your business.
We understand that moving from one IT support provider to another can seem like a complex and difficult process. We have a lot of experience of managing this transition and are dedicated to making a customer’s move from another provider to Xootec as seamless and hassle-free as we can. Our team is well practiced at this process and implementing the appropriate infrastructure to reduce risk, keep you informed during the process and ultimately have a positive outcome and a better performing IT infrastructure.